Our team of personalization and implementation experts brings years of construction experience to your project. We work closely with you to evaluate, select and track personalization decisions for your project. From materials and pricing, to timing, and more—we help your project reach its goals.
Personalization is our primary focus. That means we know what customers want. We can help you identify the right materials at the right price point.
Managing the process for dozens or hundreds of units can feel overwhelming. We help you find the right person with the right skill set that can keep your project running smoothly, start to finish.
Our team meets with your team to ensure that everyone is on the same page from the start so that our goals align.
The process is complex. We help simplify it all by serving as a conduit for information between teams, gathering information and requirements.
After working with your Personalization Manager to determine the upgrade options you want to offer, we enter every detail into our web-based software so it’s easily accessible to your GC, subcontractors, Personalization Manager and you.
In addition to the helpful software tool, our personalization experts partner with you to clearly define the process to ensure your project is on time and on budget.
The process is complex. Our software is visual and incredibly intuitive. That makes learning it easy. We also offer the option of personally providing training on-site to walk through the entire process so you feel completely confident.
Taking the time to see the process through the homebuyer’s eyes is imperative. That’s why we offer valuable tips about how to display samples, how to use lighting and more. And we walk through the entire process with you during a resident experience role play.
Throughout the process, we’re here to support you through price adjustments, discontinued products, plan changes, retraining and more.
We’re continuously helping you improve your project by identifying challenges and helping you solve problems that arise.
Consider our team your personal Personalization Manager, the experts you turn to when you have questions. Plus, at a moment's notice we can step in and manage the entire process, if needed.
Our software tool produces robust reporting throughout the process. We’ll analyze and present these reports to your team.
Our work is never done. Even after the project is complete we host a wrap-up session to help you finalize the project. During this step we listen to your input so we can continuously improve our process and add more value to your next project.